Atria makes life easier for IT teams by simplifying the boring. Automate user management, delegate responsibilities, and focus on what really matters.https://www.getatria.comhttps://www.getatria.com/hosting-windows-applications-for-thousands-of-customers-how-isvs-build-multi-tenant-platformshttps://www.getatria.com/hosting-windows-applications-for-thousands-of-customers-how-isvs-build-multi-tenant-platformsHosting a Windows application with Citrix, RDS, or similar technology is only part of the problem. This guide explains how ISVs design multi-tenant platforms, where operations usually break down, and how automation helps platforms scale.Wed, 11 Mar 2026 00:00:00 GMThttps://www.getatria.com/introducing-early-insights-programhttps://www.getatria.com/introducing-early-insights-programAt Atria, our product grows better when we work closely with our customers. That’s why we’re launching our Early Insights Program — a way to involve customers earlier in our product development process.Tue, 27 Jan 2026 00:00:00 GMThttps://www.getatria.com/our-2025-year-in-reviewhttps://www.getatria.com/our-2025-year-in-reviewA quick look back at what we shipped in 2025, and what we’re focusing on in 2026.Fri, 12 Dec 2025 00:00:00 GMThttps://www.getatria.com/atria-new-documentation-sitehttps://www.getatria.com/atria-new-documentation-siteExplore Atria’s enhanced documentation—now faster, clearer, and powered by Docusaurus. Quickly find answers and streamline your support experience.Fri, 21 Feb 2025 00:00:00 GMThttps://www.getatria.com/our-2024-year-in-reviewhttps://www.getatria.com/our-2024-year-in-reviewWe want to share the milestones we've achieved and give you a glimpse of what's to come in 2025. Here's a snapshot of our progress this year.Mon, 23 Dec 2024 00:00:00 GMThttps://www.getatria.com/saas-without-reinvention-a-direction-for-legacy-isvshttps://www.getatria.com/saas-without-reinvention-a-direction-for-legacy-isvsLegacy ISVs face complex challenges when transitioning to SaaS. Discover how automation with Atria simplifies this journey, reducing manual effort, boosting scalability, and improving customer experience—without reinventing your entire platform.Tue, 26 Nov 2024 00:00:00 GMThttps://www.getatria.com/microsoft-lifts-price-for-monthly-paid-subscriptionshttps://www.getatria.com/microsoft-lifts-price-for-monthly-paid-subscriptionsMicrosoft is adding a 5% premium to monthly billing on annual CSP subscriptions, pushing MSPs toward upfront commitments and exposing the need for tighter license management and automation.Wed, 20 Nov 2024 00:00:00 GMThttps://www.getatria.com/eu-teams-unbundling-csp-partners-2023https://www.getatria.com/eu-teams-unbundling-csp-partners-2023If you've been keeping up with Microsoft's recent announcements (Microsoft announces changes to Microsoft 365 and Office 365 to address European competition concerns - EU Policy Blog), you might be aware that the Europea.Sun, 17 Sep 2023 00:00:00 GMThttps://www.getatria.com/integrating-microsoft-graph-powershell-sdk-from-deprecated-microsoft-powershell-moduleshttps://www.getatria.com/integrating-microsoft-graph-powershell-sdk-from-deprecated-microsoft-powershell-modulesMicrosoft announced the deprecation of the Azure AD PowerShell and Microsoft Online Modules in late 2022.Mon, 20 Mar 2023 00:00:00 GMThttps://www.getatria.com/sspr-tool-for-increased-productivity-revenue-and-securityhttps://www.getatria.com/sspr-tool-for-increased-productivity-revenue-and-securityHave you ever experienced the hassle of resetting passwords? Chances are, you have. And if you're a business owner, password resets are among the most common requests received by support technicians and help desks. But d.Thu, 16 Feb 2023 00:00:00 GMThttps://www.getatria.com/password-reset-and-user-verificationhttps://www.getatria.com/password-reset-and-user-verificationWe are excited to announce that we are working on some improvements to Atria's password reset and user verification processes. These improvements are currently undergoing final testing and we will be seeking customer fee.Fri, 03 Feb 2023 00:00:00 GMThttps://www.getatria.com/daas-is-back-for-office-server-2022https://www.getatria.com/daas-is-back-for-office-server-2022After what seems like years, it's finally happened—support for **Microsoft 365 Apps** (Office) is now officially available for **Windows Server 2022** and out of preview.Wed, 25 Jan 2023 00:00:00 GMThttps://www.getatria.com/4-key-features-that-benefit-msp-and-isvshttps://www.getatria.com/4-key-features-that-benefit-msp-and-isvsDiscover how MSPs and ISVs can boost efficiency and cut costs with automation, self-service, integrated billing, and customizable SDKs. Learn how these key features help streamline operations and drive customer satisfaction.Wed, 18 Jan 2023 00:00:00 GMThttps://www.getatria.com/key-dates-for-gdaphttps://www.getatria.com/key-dates-for-gdap1. **Transition active and inactive DAPs: Starting May 22, 2023**.Thu, 08 Dec 2022 00:00:00 GMThttps://www.getatria.com/are-you-ready-to-move-to-gdaphttps://www.getatria.com/are-you-ready-to-move-to-gdapGDAP is the new security model for Microsoft partners to be granted administrative access to tenants. You will need to take action to avoid losing access to your customer tenants. Read this short article to get up to spe.Wed, 26 Oct 2022 00:00:00 GMThttps://www.getatria.com/csp-hoster-for-hostershttps://www.getatria.com/csp-hoster-for-hostersThe new **Microsoft Cloud Solution Provider – Hoster** program (CSP-Hoster) was quietly launched with a promise of creating a more even playing field for smaller Microsoft Cloud Providers. In essence, the aim is to remov.Thu, 20 Oct 2022 00:00:00 GMThttps://www.getatria.com/automate-service-provider-billinghttps://www.getatria.com/automate-service-provider-billing**Creating and sending the invoice is the easy part, but how can you make sure you’re billing the right quantities?**.Fri, 26 Aug 2022 00:00:00 GMThttps://www.getatria.com/self-service-identity-management-for-mspshttps://www.getatria.com/self-service-identity-management-for-mspsSelf-Service Identity Management in an MSP context, means enabling your customers to take responsibility for creating, changing, and removing user account details. Identity management is usually also associated with gran.Thu, 25 Aug 2022 00:00:00 GMThttps://www.getatria.com/preparing-to-defend-your-msp-business-against-cyber-attackhttps://www.getatria.com/preparing-to-defend-your-msp-business-against-cyber-attackOver the past 24 months we have seen increasing numbers of Managed Service Providers experiencing Ransomware attacks. This is an unpleasant and concerning theme for business owners so we thought we'd put an article toget.Tue, 23 Aug 2022 00:00:00 GMThttps://www.getatria.com/co-managed-it-services-explainedhttps://www.getatria.com/co-managed-it-services-explainedThe term Co-Manage means “to look after, or take responsibility for an activity with another person or business”.Thu, 11 Aug 2022 00:00:00 GMThttps://www.getatria.com/too-many-msp-tools-in-my-arsenalhttps://www.getatria.com/too-many-msp-tools-in-my-arsenalAs an MSP you are the lifeline for your Customers IT needs. You keep their mail flowing, PC’s working and them working from wherever they need to.Fri, 05 Aug 2022 00:00:00 GMThttps://www.getatria.com/easier-api-for-microsoft-subscriptions-dashboardshttps://www.getatria.com/easier-api-for-microsoft-subscriptions-dashboardsIn the last month we have released a couple of key features, here’s a quick roundup...Thu, 21 Jul 2022 00:00:00 GMThttps://www.getatria.com/euro-service-provider-microsoft-licensing-changeshttps://www.getatria.com/euro-service-provider-microsoft-licensing-changesLast month, Microsoft’s President Brad Smith announced several changes to Microsoft licensing policy and practices with a goal to make a more even playing field for non-Azure cloud Providers. (Partners that host services.Wed, 06 Jul 2022 00:00:00 GMThttps://www.getatria.com/microsoft-csp-legacy-subscriptions-will-no-longer-expire-after-11th-july-2022https://www.getatria.com/microsoft-csp-legacy-subscriptions-will-no-longer-expire-after-11th-july-2022Microsoft Announced on 27th June – With the roll out of the Microsoft New Commerce Experience (Microsoft NCE), Auto-renew of legacy CSP subscriptions was set to expire on 11th July 2022. Microsoft have just walked back o.Wed, 29 Jun 2022 00:00:00 GMThttps://www.getatria.com/what-is-microsoft-ncehttps://www.getatria.com/what-is-microsoft-nceMicrosoft NCE means Microsoft New Commerce Experience – this is the underlying commercial system used within Microsoft to transact all Microsoft Cloud and Subscription services. The NCE platform was first released for Az.Mon, 13 Jun 2022 00:00:00 GMThttps://www.getatria.com/the-future-of-exchange-server-for-microsoft-partnershttps://www.getatria.com/the-future-of-exchange-server-for-microsoft-partnersA new version of Exchange Server was scheduled for release in 2021, that never materialized as patching Exchange security issues took precedence. So what happened to the next Exchange version?Tue, 07 Jun 2022 00:00:00 GMThttps://www.getatria.com/msp-business-valuation-metricshttps://www.getatria.com/msp-business-valuation-metricsBack in 2014 I joined a small MSP business as General Manager. For the first three years we focused on growing recurring revenue, although we always made a profit, growth was the focus. Despite achieving great growth, we.Tue, 31 May 2022 00:00:00 GMThttps://www.getatria.com/new-commerce-experience-portal-for-direct-cspshttps://www.getatria.com/new-commerce-experience-portal-for-direct-cspsMicrosoft have pushed on this year with the New Commerce Experience (NCE) rollout for user-based licenses. If you are struggling with daily use of Microsoft Partner Center or stalled integration projects for your in-hous.Mon, 23 May 2022 00:00:00 GMThttps://www.getatria.com/kaseya-acquires-datto-but-does-it-matterhttps://www.getatria.com/kaseya-acquires-datto-but-does-it-matterWhile the headlines this month have all been about Kaseya and Datto (who we work with for billing integration, and respect the work both companies do) more news has slipped out which has the potential to change the SMB s.Thu, 28 Apr 2022 00:00:00 GMThttps://www.getatria.com/frequent-updates-for-fixes-without-the-waithttps://www.getatria.com/frequent-updates-for-fixes-without-the-waitI just updated! I can’t keep up!Thu, 14 Apr 2022 00:00:00 GMThttps://www.getatria.com/my-senior-engineers-are-overworked-managed-service-providershttps://www.getatria.com/my-senior-engineers-are-overworked-managed-service-providersMore of your customers are working remotely, and increasingly have hybrid environments, vendors are changing the way software is delivered and the ever-present threat of ransomware hangs over your head.Sat, 19 Mar 2022 00:00:00 GMThttps://www.getatria.com/interview-with-the-ceo-of-atria-colin-williamshttps://www.getatria.com/interview-with-the-ceo-of-atria-colin-williamsAtria has had a long and interesting life, the original concept for self-service was introduced to support Managed telco services 20+ years ago. The platform did two unique things:.Sat, 19 Feb 2022 00:00:00 GMThttps://www.getatria.com/staffing-issues-experienced-by-managed-service-providershttps://www.getatria.com/staffing-issues-experienced-by-managed-service-providersThe market right now is incredibly competitive and causing staffing issues. It has never been harder to get people to show up for interviews, pay demands have never been higher, and often time the skill level you get jus.Thu, 17 Feb 2022 00:00:00 GMThttps://www.getatria.com/the-top-6-managed-service-provider-pain-pointshttps://www.getatria.com/the-top-6-managed-service-provider-pain-pointsAtria helps Managed Service Providers (MSPs) develop their businesses by helping provide real value to their clients. Atria ensures your MSP delivers outstanding service to your clients in a scalable automated and low co.Mon, 31 Jan 2022 00:00:00 GMThttps://www.getatria.com/atria-log4jhttps://www.getatria.com/atria-log4jLate last week, a 0-day vulnerability in the widely used Log4j opensource logging framework was found. It is severe because it is very widely used and allows full remote code execution. Attackers are able to gain full co.Mon, 13 Dec 2021 00:00:00 GMThttps://www.getatria.com/is-active-directory-deadhttps://www.getatria.com/is-active-directory-deadYes….and well no…….Mon, 13 Dec 2021 00:00:00 GMThttps://www.getatria.com/atria-and-connectwise-integrationhttps://www.getatria.com/atria-and-connectwise-integrationIn the past, billing was painful - now that Atria and ConnectWise integration is available, Managed Services Providers can reduce their hours spent every month invested in billing and billing related issues.Fri, 03 Dec 2021 00:00:00 GMThttps://www.getatria.com/managing-atria-15-quick-start-guide-to-key-changes-introduced-in-atria-15https://www.getatria.com/managing-atria-15-quick-start-guide-to-key-changes-introduced-in-atria-15Quick start guide to key changes introduced in Atria 15.Fri, 03 Dec 2021 00:00:00 GMThttps://www.getatria.com/securing-your-csp-practice-with-azure-ad-premium-p2https://www.getatria.com/securing-your-csp-practice-with-azure-ad-premium-p2Microsoft’s Threat Intelligence Center (MSTIC) has detected further activity from NOBELIUM (Read the blog article from Microsoft Security here).Fri, 05 Nov 2021 00:00:00 GMThttps://www.getatria.com/run-azure-virtual-desktop-from-your-datacenterhttps://www.getatria.com/run-azure-virtual-desktop-from-your-datacenter**Microsoft announce that Azure Virtual Desktop running in your Datacenter will soon be possible. Read on to find out how MSPs will be able to offer Azure Virtual Desktop (AVD) solutions on their own infrastructure.**.Thu, 04 Nov 2021 00:00:00 GMThttps://www.getatria.com/microsoft-csp-partners-get-ready-for-new-commerce-experiencehttps://www.getatria.com/microsoft-csp-partners-get-ready-for-new-commerce-experienceEarlier this year, it became apparent that many Microsoft Partners were not aware of changes made to how Azure subscriptions are transacted, I wrote this article for Microsoft CSP partners selling Azure services to help.Tue, 05 Oct 2021 00:00:00 GMThttps://www.getatria.com/microsoft-online-group-management-in-atriahttps://www.getatria.com/microsoft-online-group-management-in-atriaGroups are a core underlying feature of user access control and email delivery in the modern Microsoft world, in much the same way they have been in Active Directory and Exchange for the past 20 years.Thu, 19 Aug 2021 00:00:00 GMThttps://www.getatria.com/speed-up-user-creation-with-template-users-in-atriahttps://www.getatria.com/speed-up-user-creation-with-template-users-in-atriaHave you ever needed to create users with similar settings or services? Or would you like to have customized templates to speed up the process of adding new users? Here Atria’s Template User feature comes into play!Tue, 17 Aug 2021 00:00:00 GMThttps://www.getatria.com/10-reasons-why-you-need-self-service-capability-in-your-managed-services-businesshttps://www.getatria.com/10-reasons-why-you-need-self-service-capability-in-your-managed-services-businessCan you imagine what it would be like if your customers were able to safely make their own changes to users - able to cope with new staff, disable or close accounts, assign licenses - without your help!Wed, 11 Aug 2021 00:00:00 GMThttps://www.getatria.com/impact-of-azure-plan-on-microsoft-partnershttps://www.getatria.com/impact-of-azure-plan-on-microsoft-partnersDisclaimer: This is my opinion—please review the supporting materials and draw your own conclusions. Corrections are welcome; if you're affiliated with Microsoft and wish to clarify or discuss anything, please get in tou.Thu, 24 Jun 2021 00:00:00 GMThttps://www.getatria.com/good-provisioning-provides-the-foundations-for-success-as-an-msphttps://www.getatria.com/good-provisioning-provides-the-foundations-for-success-as-an-mspProvisioning)… "*In telecommunication, provisioning involves the process of preparing and equipping a network to allow it to provide new services to its users*".Fri, 18 Jun 2021 00:00:00 GMThttps://www.getatria.com/what-should-i-automatehttps://www.getatria.com/what-should-i-automate_This article discusses a method for ranking automation projects based on cost/value and a free tool that you can use to help you prioritise your automation work_.Thu, 27 May 2021 00:00:00 GMThttps://www.getatria.com/going-passwordless-with-azure-adhttps://www.getatria.com/going-passwordless-with-azure-adPasswords continue to be a massive problem for IT Providers, businesses, end-users and in general most of humanity. I must tread carefully here... There have been options for “Passwordless” authentication, but Microsoft.Thu, 06 May 2021 00:00:00 GMThttps://www.getatria.com/atria-configuration-menuhttps://www.getatria.com/atria-configuration-menuOver many years, the menu in Atria has grown to become a rabbit warren of menu items, many minutes can be spent trying to locate a feature, and conversely, many a feature is lost within the rabbit warren, never to be see.Mon, 22 Mar 2021 00:00:00 GMThttps://www.getatria.com/wvd-with-multi-tenant-adhttps://www.getatria.com/wvd-with-multi-tenant-adWindows Virtual Desktop as part of a Modern Workplace has been rising in popularity recently. With its dependency on traditional Active Directory, there is a real opportunity for Service Providers to leverage Multi-Tenan.Tue, 16 Mar 2021 00:00:00 GMThttps://www.getatria.com/using-workflow-and-approvals-to-get-self-service-working-wellhttps://www.getatria.com/using-workflow-and-approvals-to-get-self-service-working-wellSelf service is fantastic in theory, but there can be some unexpected situations:.Thu, 11 Mar 2021 00:00:00 GMThttps://www.getatria.com/atria-service-providers-enable-isvs-to-become-saas-providershttps://www.getatria.com/atria-service-providers-enable-isvs-to-become-saas-providersMuch of the business software in use today was not designed to be delivered as a Cloud service. Successful business software has been honed and evolved over many years. On top of this, customer specific enhancements and.Tue, 16 Feb 2021 00:00:00 GMThttps://www.getatria.com/customizing-the-provisioning-process-in-atriahttps://www.getatria.com/customizing-the-provisioning-process-in-atriaOften, customers will simply deploy a service in Atria and use it out-of-the-box, unaware that **customizations** can be made if required.Wed, 10 Feb 2021 00:00:00 GMThttps://www.getatria.com/differentiate-your-managed-it-services-by-empowering-customers-to-self-servehttps://www.getatria.com/differentiate-your-managed-it-services-by-empowering-customers-to-self-serveLet me show you how Managed IT Providers can win more business by offering self-service capabilities. Imagine being able to get customers to pay you more while relieving you of work and being happier with your service.Wed, 27 Jan 2021 00:00:00 GMThttps://www.getatria.com/selling-daashttps://www.getatria.com/selling-daasA Hosted Desktop solution can feel hard to sell vs an On-Premises/MSP offering.Mon, 28 Sep 2020 00:00:00 GMThttps://www.getatria.com/microsoft-365-how-to-stop-self-service-purchasehttps://www.getatria.com/microsoft-365-how-to-stop-self-service-purchaseLast year Microsoft introduced the capability for end-users within an organization to self-service purchase a sub-set of Microsoft subscription products. The list of published self-service programs is available here Usin.Mon, 14 Sep 2020 00:00:00 GMThttps://www.getatria.com/service-provider-customer-billinghttps://www.getatria.com/service-provider-customer-billingThe admin overhead of monthly billing can be HUGE for organizations with hundreds of customers, complex products and hundreds of licensed services. In some cases, the billing process can be so convoluted that usage has t.Mon, 31 Aug 2020 00:00:00 GMThttps://www.getatria.com/multi-tenancy-costs-and-structurehttps://www.getatria.com/multi-tenancy-costs-and-structureAs part of a series of blog/vlog posts, we are going to walk you through setting up Atria and how it can help with automation, consistency, and speed for delivering services to your customers. Before we can dive into the.Tue, 25 Aug 2020 00:00:00 GMThttps://www.getatria.com/customers-for-multitenant-adhttps://www.getatria.com/customers-for-multitenant-ad- The service is expected to be delivered "as-a-Service" - Customers have many different risk profiles - It's difficult to explain how commercials affect risk - It can feel like you're **custom-building solutions for eve.Thu, 06 Aug 2020 00:00:00 GMThttps://www.getatria.com/automation-with-the-secure-app-model-for-cspshttps://www.getatria.com/automation-with-the-secure-app-model-for-cspsMicrosoft 365 encompasses a wide range of features across many products. Each has one or more individual management portals and PowerShell modules. The fun starts when you want to write a script to execute without human.Mon, 03 Aug 2020 00:00:00 GMThttps://www.getatria.com/demystifying-the-art-of-active-directory-multitenancyhttps://www.getatria.com/demystifying-the-art-of-active-directory-multitenancyA quick Google search of "Active Directory Multitenancy" might leave you more confused than informed. This blog aims to provide clarity on where and how multitenancy in Active Directory makes sense—and address a few comm.Mon, 06 Jul 2020 00:00:00 GMThttps://www.getatria.com/onboarding-customers-with-atriahttps://www.getatria.com/onboarding-customers-with-atriaOne of the most important, and yet often most frustrating jobs is onboarding new customers.Sun, 21 Jun 2020 00:00:00 GMThttps://www.getatria.com/microsoft-365-business-vs-office-365-e3-mspshttps://www.getatria.com/microsoft-365-business-vs-office-365-e3-mspsThe battle of the Microsoft bundles, which is best and why you should take notice of Microsoft 365 Business for your SMB Customers using Citrix or RDS desktops. In fact, you should take notice of Microsoft 365 for any of.Mon, 01 Jun 2020 00:00:00 GMThttps://www.getatria.com/ensim-to-atriahttps://www.getatria.com/ensim-to-atriaWe have been getting enquiries from customers who have been asked to move away from the Ensim control panel as it is going or has gone end of life.Mon, 11 May 2020 00:00:00 GMThttps://www.getatria.com/top-10-reasons-to-upgrade-to-atriahttps://www.getatria.com/top-10-reasons-to-upgrade-to-atriaAtria has been in production use for more than 6 months and we are recently helping many Service Providers go through the upgrade process. We have just issued our 6th update release since Atria was launched.Sun, 19 Apr 2020 00:00:00 GMThttps://www.getatria.com/msp-point-of-differencehttps://www.getatria.com/msp-point-of-differenceCompetition is fierce in the world of managed service providers, especially when providers are so easily accessible from anywhere in the world. So, how does your MSP stand out from the crowd and what is your point of dif.Wed, 04 Mar 2020 00:00:00 GMThttps://www.getatria.com/easy-msp-billing-with-atriahttps://www.getatria.com/easy-msp-billing-with-atriaBilling for Service Providers is a critical process which unfortunately often ends up being complex and manual – usually mastered by few individuals who end up with a monthly recurring appointment of stress and anxiety.Thu, 22 Aug 2019 00:00:00 GMThttps://www.getatria.com/office-365-management-in-atria-whats-coming-and-whyhttps://www.getatria.com/office-365-management-in-atria-whats-coming-and-whyWe are currently working hard on introducing a more advanced level of support for Office 365 within Atria. I am conscious that for the majority of our service providers, hybrid setups are now commonplace and there is a n.Wed, 03 Jul 2019 00:00:00 GMThttps://www.getatria.com/automation-instead-of-workflow-for-the-service-deskhttps://www.getatria.com/automation-instead-of-workflow-for-the-service-deskThe service desk is the hardest place to be—especially as a **Managed Service Provider**, **Outsourcer**, or **System Integrator**. It’s the job where you're the face of the business to most of your customer’s users, and.Tue, 18 Jun 2019 00:00:00 GMThttps://www.getatria.com/cpsm-returns-homehttps://www.getatria.com/cpsm-returns-homeIn circa 2010, **Citrix purchased EMS Cortex** as part of their cloud strategy—helping service providers offer Desktops and Applications as a Service.Wed, 20 Feb 2019 00:00:00 GMT