· 4 min read
Self-Service Password Reset Tool for Increased Productivity, Revenue, and Security
Have you ever experienced the hassle of resetting passwords? Chances are, you have. And if you're a business owner, password resets are among the most common requests received by support technicians and help desks. But d.
Have you ever experienced the hassle of resetting passwords? Chances are, you have. And if you’re a business owner, password resets are among the most common requests received by support technicians and help desks. But did you know that automated password reset tools are now available and becoming increasingly popular among managed services providers (MSPs)?
An MSP password management solution with a password reset tool can offer several advantages to your business, including increased productivity, flexibility, revenue, and security. Here are some examples of scenarios that could indicate the need for a reset tool:
PRODUCTIVITY
If you’re an MSP that receives a large number of password reset requests, you know how much time and effort it can take to manually reset each password. Automated password reset tools can save you and your technicians valuable time, enabling you to focus on more pressing tasks. With a password reset tool, your customers can quickly and easily reset their passwords, without having to wait for support. This means less downtime and more productivity, which translates into a better experience for your customers and more business for you.
SIMPLICITY AND FLEXIBILITY
An automated password reset tool provides a convenient and flexible solution for your customers, especially if they have distributed teams or work outside of typical business hours. By offering a self-service password reset option, you can ensure your customers can quickly regain access to their accounts, even if they forget their password outside of regular office hours. This kind of flexibility and convenience will keep your customers happy and satisfied, which is crucial for building long-lasting relationships.
REVENUE
In addition to providing convenience and productivity benefits, a self-service password reset tool can also help you increase your revenue. By offering an additional service, you can differentiate your business from the competition and potentially charge more for your services. Customers are often willing to pay for the convenience of a self-service option, and this can be a great way to boost your bottom line. Alternatively, by streamlining your password reset process with an automated tool, you can increase technician efficiency and resolve more tickets, which can also increase revenue.
SECURITY
Password security is a critical concern for businesses of all sizes. A password reset tool can help you increase your security measures without frustrating your end users. By offering a self-service option that includes multiple user verification you can ensure your customers’ accounts are protected against cyberattacks. This kind of advanced security is crucial in today’s threat landscape and can provide peace of mind for both you and your customers.
How Does Atria help?
If any of the above scenarios struck a chord with you, consider adopting an automated password reset tool like Atria. Atria serves as a self-service password reset tool for platforms and systems like Azure AD, and Microsoft 365. Atria even serves as a password reset Active Directory self-service tool.
Learn more: about how Atria works with Active Directory.
To reduce the risk of phishing attacks, users are emailed a verification link, which they have 60 seconds to click. This is sent to a secondary email address, ensuring it’s the right user. This verification can be used at any point in Atria, not just password resets ensuring you are keeping your customers and users safe.
Sometimes password self-reset doesn’t fit your users. Atria also allows you to delegate password reset functionality to select administrators with in your customers. This means they can reset passwords on behalf of their users simply and easily, and still verify the end user. This delegation reduces your workload, speeds up the time for end users and keeps them secure.
Atria self-password reset comes with the Atria platform, there is no additional cost. You have a low monthly per user charge depending on the features you use. Pricing is not exposed online so you can upsell to your customers, or make Atria part of your service offerings.
Learn more: Secure Self-Service Password Reset with Atria
